faqS

If you are not present at the appointed time and place for the start of the scheduled tour, your reservation may be cancelled or abbreviated. There is some time cushion while we conduct training. If you are running late, please call us ASAP so we know you are on your way and we can make arrangements, if possible. No shows will not be refundable.

Yes, you can purchase any Segway trade brand items through Grand Marais Segway Tours, just contact us.

Individuals cannot rent our Segways without a guide. If you have a group and want to schedule a special guided tour you should call us for arrangements.

Of course! However, to ride properly and keep your hands safely on the handlebar we recommend asking your tour guide to take some picture poses. We have some designated photo stops on the tour.

We do have restroom stops available.

Tours frequently sell out, for your convenience we have an on-line reservation system. We recommend that you reserve as early as possible to preserve an available space for you or your group. Tours typically fill to capacity 1 (one) week in advance for most weekends between June and October and 1-3 days in advance for weekday tours. Occasionally we have space for walk-ins, however this is unpredictable and usually limited.

Grand Marais Segway Tours cannot be held responsible for any loss incurred on account of non-refundable air tickets, flight cancellation or extra expenses due to travel delays.

Yes, to ensure every Segway rider’s safety, the maximum number of people permitted to ride in each tour is currently four.

All participants must sign a liability waiver at the start of the tour. Participants who are under 18 years old must have a parent or supervising adult present to sign for them. Helmets are also required and provided by Stillwater Segway Tours at no additional charge.Age and weight requirements:All participants must be at least 14 years old and weigh between 100 lbs and 260 lbs. Participants 14 to 15 years of age must have a parent or supervising adult take the tour with them. Participants 16 or 17 years of age must have a supervising adult sign the waiver, but the adult’s participation in the tour is optional.For safety reasons, pregnant women are not allowed to participate on Segway tours.All riders must complete Segway classroom and hands on training prior to riding.All riders must conform to appropriate hand signals and stay to the right side of the pathway.All riders should follow traffic flow on any public street travel.

Stillwater Segway Tours reserves the right to refuse service to participants found to be endangering the safety of themselves, others or the environment. Such participants may be required to leave the tour and vouchers may not be issued to them under these circumstances.

The Segway Transporter is a self-balancing electronic personal assistive mobility device (EPAMD) designed to go anywhere people do. It has two computers and five solid-state gyroscopic accelerometers and tilt sensors (similar to modern jets) that automatically respond to your body’s movements…You simply step up onto a flat platform between two wheels (one wheel on your left and one on your right) and hold onto the handlebar. Then, just lean forward to go forward, lean backward to move backward and tilt the handlebar left or right to turn in that direction. The platform you stand on always stays level, even while traveling up and down hills (like an escalator) so you’re always upright as you glide through any environment. Grand Marais Segway Tours uses the newest, most advanced Generation II model i2 Transporters.

We do not overbook and guarantee that your reservation will be honored and available for your tour. As space is also limited if/when your tour becomes full we will deny other reservation inquiries for the same time schedule. Therefore and upon booking a reservation, the tickets are necessarily non-refundable; however your tour can be rescheduled or exchanged for vouchers under certain circumstances. NO SHOWS will be charged the full price.

Our tours take place rain or shine. We have ponchos available to purchase and will always refund the poncho price if it’s unopened.In the rare instance that we’re forced to cancel an event ticket-holders could reschedule their reservation to another time (subject to space-availability) or a refund will be granted for out of town guests. Grand Marais Segway Tours reserves the right to cancel a scheduled tour with short notice due to acts of nature such as lightning, thunder, heavy rains or high winds. Our tour department will make every effort to maintain normal operations but if we must cancel a tour then guests will be given a refund or issued vouchers for a later date.

Dress appropriately for the weather. Each Segway is equipped with a Handlebar Bag so you can take layers and jackets off and stow them inside. We provide and require that helmets be worn. Please wear closed, flat shoes(please no flip flops are allowed). If it’s hot out and you’re sensitive to the sun you may also want to bring along some sun screen.

We are located on Broadway Ave (Artists’ Point Road) between Beth’s Fudge and Cobblestone Cove Villas in downtown Grand Marais, Minnesota.